Terms and Conditions
These Terms and Conditions govern access to and use of MyStake Casino services. By creating an account or using the site, you confirm that you have read and accepted these terms.
Operator, eligibility, and account registration
MyStake Casino operates under the oversight of the Curaçao Gaming Authority, licence number OGL/2024/250/0115. Access is offered only where the operator is lawfully permitted to provide the relevant service.
You must be at least 18 years old, or older if the law in your location requires it, and must not be located in a territory from which gambling services are prohibited or unavailable. Curaçao licensing alone does not authorise the service in every jurisdiction, including Great Britain where separate regulatory requirements may apply.
Each customer may hold only one account unless we expressly approve otherwise. Registration details must be complete, current, and accurate, and we may request documents before activating features or processing withdrawals.
Deposits, gameplay, and withdrawals
Deposits must be made using payment methods registered in your own name unless an alternative arrangement is approved after verification. Funds associated with unlawful activity, chargeback abuse, or third-party payment misuse may be restricted.
Game results are determined by the applicable game rules and technical records. In the event of a proven system error, incorrect credit, or malfunction, MyStake Casino may correct the affected balance or void the relevant transaction to the extent permitted by law.
Withdrawal requests are subject to identity, ownership, security, and compliance checks. Processing times may vary according to the payment method, verification status, and any regulatory review required.
Promotions and bonus offers
Promotions are subject to their individual rules, including eligibility criteria, maximum stakes, wagering requirements, expiry dates, game contributions, and withdrawal restrictions. Specific promotional terms apply in addition to these Terms and Conditions.
We may refuse, amend, suspend, or withdraw an offer where this is reasonably necessary for administration, legal compliance, or protection against abuse. Changes will not ordinarily affect wagers already settled under the previous rules.
Creating linked accounts, exploiting software errors, placing low-risk or coordinated bets, or otherwise attempting to obtain an unfair promotional advantage may result in cancellation of bonus funds and associated winnings.
Suspension, complaints, and liability
We may suspend, limit, or close an account if we reasonably suspect a breach of these terms, fraud, prohibited activity, inaccurate registration information, or a legal or regulatory concern. Where possible, we will explain the action taken and the available review process.
Concerns should first be submitted to MyStake Casino Customer Support with the relevant account details and transaction references. We will investigate complaints within a reasonable period and may request further information before reaching a decision.
Nothing in these terms excludes liability that cannot lawfully be excluded. Subject to mandatory law, MyStake Casino is not liable for indirect loss, loss of profit, or losses arising from events outside our reasonable control, including network failures or temporary service interruptions.
Support contacts
MyStake Casino Customer Support through the official Help Centre
MyStake Casino complaints channel for documented account disputes
Curaçao Gaming Authority licensing and complaint information, where applicable