Responsible Gaming
MyStake Casino is committed to providing gambling as a leisure activity, not a financial solution. We encourage every player to make informed decisions and use the safeguards available on their account.
Our approach to safer play
Casino games are based on chance, and an outcome can never be guaranteed. Players should only stake amounts they can comfortably afford to lose without affecting essential commitments.
MyStake Casino provides account-based tools intended to help customers manage their gambling activity. These tools are designed to support personal choice, but they do not remove the need for players to monitor their own behaviour.
We may review account activity for indicators of potentially harmful gambling and may contact a customer, restrict activity, or take other protective measures where appropriate.
Account management tools
Players may set deposit limits to control the amount added to their balance over a chosen period. A request to lower a limit normally takes effect promptly, while an increase may be subject to a waiting period.
Time-out options allow a customer to temporarily suspend access to their account. During the selected period, gambling activity and promotional communications may be restricted.
Self-exclusion is available to customers who need a longer break from gambling. Once activated, the account will be closed or blocked for the applicable exclusion period and cannot be reopened early.
Recognising possible harm
It may be time to pause if you find yourself chasing previous losses, concealing gambling from people close to you, or spending more time and money than planned.
Other signs can include gambling while distressed, using money reserved for living costs, neglecting work or family responsibilities, or feeling unable to stop after deciding to do so.
Speaking with someone early can make a meaningful difference. A trusted friend, a financial adviser, or a specialist support organisation may help you assess the situation.
Age and access protection
MyStake Casino does not permit gambling by anyone under the legal minimum age applicable to their location. We may request documentary evidence to verify a customer's identity and age before allowing deposits, withdrawals, or continued access.
Parents and guardians should keep devices, payment methods, and login details secure. Device-level filtering software may offer an additional layer of protection against underage access.
Support contacts
MyStake Casino Customer Support through the Help Centre for limits, time-outs, and self-exclusion requests
GamCare for confidential gambling support in Great Britain: gamcare.org.uk
GambleAware for information and treatment referrals: begambleaware.org