Privacy Policy
This Privacy Policy describes how MyStake Casino handles personal information when you register, use our website, or contact our team. It also explains the choices and rights that may be available to you.
Information collected
We collect details supplied during registration or verification, such as your name, date of birth, address, email address, telephone number, and payment-related information.
Our systems also record information generated through use of the service, including login records, device identifiers, IP addresses, browser data, transactions, game participation, and support correspondence.
Where required for compliance or risk control, we may obtain verification information from identity-checking providers, payment partners, fraud-prevention services, and publicly available sources.
Purposes and legal grounds
Personal data is used to create and administer accounts, process deposits and withdrawals, provide customer assistance, and deliver the features requested by a player.
We process certain information to meet obligations relating to licensing, age verification, anti-money-laundering controls, fraud detection, responsible gambling, record keeping, and legal claims.
Where permitted, we may use contact preferences and account information to send relevant offers. Marketing can be declined or withdrawn using the unsubscribe option or account settings.
Sharing and international processing
MyStake Casino may share data with carefully selected service providers that support hosting, payments, identity verification, analytics, communications, security, and customer care. They may process information only for authorised purposes and under appropriate contractual safeguards.
Information may also be disclosed to regulators, law-enforcement bodies, professional advisers, or other parties where disclosure is required by law or necessary to protect the platform, our customers, or the public.
If data is transferred outside the country where it was collected, we apply safeguards required by applicable data-protection rules, which may include contractual protections or an adequacy decision.
Retention, security, and your rights
We retain personal information for no longer than reasonably necessary for the stated purposes, except where longer retention is required by gambling, financial, tax, dispute-resolution, or other legal obligations.
Technical and organisational measures are used to protect data against unauthorised access, alteration, loss, or disclosure. No internet-based service can promise absolute security, so customers should protect their credentials and notify us of suspected compromise.
Depending on applicable law, you may request access to, correction of, restriction of, deletion of, or transfer of your personal data, or object to particular processing. We may need to confirm your identity before responding.
Support contacts
MyStake Casino Privacy Team via the privacy contact available in the Help Centre
Customer Support through your registered account for account-data queries
Your relevant data-protection supervisory authority, where applicable